Shipping Policy
I. Order Processing: All orders are processed within 1–3 business days following payment confirmation (excluding weekends and public holidays). You will receive an email notification containing tracking information once your order has been dispatched.
II. Delivery Area: We offer shipping services to many countries and regions worldwide. During checkout, the system will automatically determine the available shipping methods based on your delivery address.
III. Shipping Methods and Costs: We offer two flat-rate shipping options:
Standard Shipping: Costs $5.99. This is an economical shipping option for customers who do not require urgent delivery. Orders are shipped via our standard logistics partners. Delivery time: 15–20 days.
Express Shipping: Costs $15.99. This is a priority shipping service for customers who wish to receive their items as quickly as possible. Orders selecting this service benefit from faster logistics processing.
Free Shipping: Standard shipping is provided free of charge when the total value of the goods (excluding taxes) reaches or exceeds $40. This offer applies only to standard shipping; a $15.99 shipping fee still applies to express shipping.
IV. Delivery Time Information: Delivery times are influenced by various factors, including, but not limited to:
Distance to the destination
Customs clearance procedures (for international orders)
Operational status of the delivery carrier
Seasonal high-volume periods (peak season)
Consequently, we cannot guarantee a specific delivery date. You may track your package using the tracking number provided in the shipment notification email. V. Important Information for International Orders Please note the following for international orders:
The recipient is responsible for all import duties, taxes, and associated customs fees.
Please ensure that the provided delivery address is correct and complete, and includes a valid contact phone number.
Reshipping an order due to an incorrect address may incur additional charges.
VI. Handling Delivery Issues Please contact us immediately if you encounter any of the following situations:
You have not received your package some time after it has been shipped.
The package has sustained visible damage during transit.
The items received do not match your order.
Please send an email to [email protected] with your order number and the relevant details. We are happy to assist you.
VII. Policy Updates We may update this shipping policy from time to time; the updated version will be posted on our website. By continuing to use our services, you agree to the revised policy.
Thank you for choosing senstago—happy shopping!
Informal Address (For younger / D2C target audiences)
I. Order Processing All orders are processed within 1–3 business days of payment confirmation (excluding weekends and holidays). You will receive an email notification with tracking information once your order has been shipped.
II. Delivery Area We offer shipping to many countries and regions worldwide. At checkout, the system will automatically determine an available shipping method based on your delivery address.
III. Shipping Methods and Costs We offer two flat-rate shipping options:
Standard Shipping Costs $5.99. This is an affordable shipping option for customers who do not need their items urgently. Orders are shipped via our standard logistics partners. Delivery time: 15–20 days.
Express shipping costs $15.99. This is a priority shipping service for customers who wish to receive their items as quickly as possible. Orders that select this service benefit from faster logistics processing.
Free shipping: Standard shipping charges are automatically waived when the total value of the goods (excluding taxes) reaches or exceeds $40. This offer applies only to standard shipping; a shipping fee of $15.99 still applies to express shipping.
IV. Information regarding delivery time: Delivery time is influenced by various factors, including, but not limited to:
Distance to the destination
Customs clearance procedures (for international orders)
Operational status of the delivery service
Seasonal high-volume periods (peak season)
Therefore, we cannot guarantee a specific delivery date. You can track your package using the tracking number provided in the shipping confirmation email.
V. Important notes for international orders: Please be aware of the following for international orders:
The recipient is responsible for all import duties, taxes, and associated customs fees.
Please ensure that the provided...