Refund Policy

Eligibility for Refunds: We offer a 90-day free return period from the date of receipt. Returns are accepted in the following cases:

Product quality issues (damaged, defective, or incomplete items).

Items that differ significantly from their description on the website.

Incorrect or missing items in your order.

Personal reasons (items must be unused, unopened, in their original packaging, and in a resalable condition). Please note: Food products, undergarments, and hygiene items are excluded from returns and exchanges unless they are defective.

How to Request a Refund: Please send an email to [email protected] with the subject line "Refund - Order Number #XXX." Your email should include the following: order number, contact phone number, reason for the return, relevant evidence (such as photos or videos, if available), and payment account details. We will review your request as quickly as possible. If approved, we will provide you with instructions for the return. We will cover the return shipping costs for all orders approved for return within the 90-day period. Once the returned items are received and inspected, we will process your refund using your original payment method.

Important Notes

Return requests must be submitted within 90 days of receipt.

Items returned for personal reasons must be in their original condition.

Subjective preferences (e.g., "not as expected," "slight color variation," etc.) do not qualify for a refund.

For returns made for personal reasons, the original shipping costs may be deducted from the refund amount. For returns made after the deadline, or for items that are no longer in a condition suitable for resale, we reserve the right to refuse the return or to charge a 30% restocking fee.

Contact Information: If you have any questions or in the event of a dispute, please send an email to [email protected]. We will respond as quickly as possible. Unresolved issues may be referred to an arbitration body or addressed through legal channels.