Customer Service Policies

Agreement By accessing or using senstago (“we,” “us,” “our”) at senstago.com, you agree to these Terms of Use (“Terms”).

Eligibility & Services You must be at least 18 years old to use our platform for the purchase of general goods. Our services include order processing, delivery, and customer support. You are responsible for providing accurate account and delivery information.

Your Account You are responsible for protecting your account and for all activity that occurs under it. Please notify us immediately at [email protected] in the event of any unauthorized use.

Orders An order is confirmed upon payment. We will send you a confirmation within 72 hours. We reserve the right to cancel orders due to inventory issues or errors; in such cases, a full refund will be issued. Product details are subject to change; please contact us for clarification before placing an order.

Your Conduct You may utilize our customer support services in accordance with our refund policy and opt out of marketing communications. You must not misuse the website, post unlawful content, or manipulate orders. For returns, items must be in their original, resalable condition.

Our Role We may update these Terms, with changes taking effect 7 days after they are posted. We reserve the right to suspend accounts or cancel orders in the event of a violation. We strive to maintain website security, provide accurate product information, and ensure customer support is accessible via [email protected].

Intellectual Property & Liability All content on the website is our property. Unauthorized use is prohibited. We are not liable for service interruptions resulting from force majeure or the actions of third-party service providers, nor for damages arising from the improper use of our products.

Governing Law: These Terms of Use and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of the United Kingdom (UK).